Condo Owner FAQs

The fastest and most reliable way to submit a request is through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Submitting requests through the Resident Login ensures your request is properly tracked, assigned, and responded to by the appropriate team member.

When submitting a request, please include:

• Your unit number
• A clear description of the issue
• Photos or videos if available
• Your contact information

If you are unable to access the Resident Login, you may email service@imperialproperties.ca.

For emergencies involving immediate risk to persons or property, call (204) 272-8799. Life-threatening emergencies should be reported to 911 first.

Imperial Properties is the professional property management company engaged by the condominium corporation and works under the direction of its elected Board of Directors.

Imperial Properties administers the daily operations of the condominium corporation, which typically includes:

• Coordinating maintenance and repair of common elements
• Managing vendors and service providers
• Administering condominium finances and fee collection
• Maintaining corporation records
• Communicating with owners and residents
• Supporting the Board in operational and administrative matters

Imperial Properties does not own the building and does not make governance decisions independently. All major decisions are made by the condominium corporation’s Board of Directors.

The condominium corporation is governed by its elected Board of Directors.

The Board is made up of unit owners elected by the ownership and is responsible for overseeing the affairs of the condominium corporation.

The Board’s responsibilities typically include:

• Approving annual budgets
• Maintaining and repairing common elements
• Enforcing bylaws and rules
• Making decisions regarding building repairs and improvements
• Protecting the financial and physical integrity of the property

Imperial Properties administers the daily operations and implements Board decisions.

The property manager is responsible for administering the daily operations of the condominium corporation on behalf of the Board of Directors.

This includes:

• Coordinating maintenance and repairs
• Managing vendor relationships
• Responding to owner and resident requests
• Monitoring building systems and operations
• Assisting with financial administration
• Supporting the Board with operational matters

The property manager does not independently make governance decisions but implements the Board’s policies and directives.

Common elements are portions of the building and property that are owned collectively by all unit owners and maintained by the condominium corporation.

Common elements typically include:

• Structural components
• Roof
• Exterior walls
• Hallways and corridors
• Elevators
• Lobbies and shared spaces
• Mechanical, plumbing, and electrical systems serving multiple units

The exact definition of common elements is contained in the condominium corporation’s declaration and bylaws.

The condominium corporation is responsible for maintaining and repairing common elements unless otherwise specified in governing documents.

If you are unsure whether something is a common element, submit a Resident Request through the Resident Login for clarification.

Unit owners are generally responsible for maintaining and repairing components located within their unit boundaries, unless otherwise specified in the condominium corporation’s governing documents.

This typically includes:

• Appliances
• Plumbing fixtures serving only the unit
• Interior walls, ceilings, and flooring
• Heating and cooling equipment serving only the unit
• Interior electrical fixtures and outlets
• Personal property

Unit owners are also responsible for ensuring their tenants and occupants comply with condominium rules and bylaws.

Responsibility is ultimately determined by the condominium corporation’s declaration and bylaws.

If you are unsure whether something is your responsibility or the condominium corporation’s responsibility, submit a Resident Request through the Resident Login.

Yes. The condominium corporation and its agents, including Imperial Properties, may enter units in accordance with governing documents and applicable legislation.

Entry may occur for legitimate purposes such as:

• Emergency situations
• Maintenance or repair involving common elements
• Inspection of building systems
• Preventative maintenance
• Addressing issues affecting other units or common elements

Except in emergencies, reasonable notice is typically provided in accordance with governing documents and applicable law.

It is important that Imperial Properties has your current contact information.

You may update your contact information through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Alternatively, you may submit a Resident Request or email service@imperialproperties.ca with your updated:

• Phone number
• Email address
• Mailing address

Accurate contact information ensures you receive important notices and communications.

Imperial Properties serves as the administrative contact for the condominium corporation and facilitates communication between owners and the Board of Directors.

If you wish to communicate with the Board, submit a Resident Request through the Resident Login.

Imperial Properties will forward appropriate correspondence to the Board in accordance with condominium procedures.

The Board reviews matters requiring governance decisions and provides direction as appropriate.

Many condominium corporation documents may be available through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Available documents may include:

• Bylaws and rules
• Notices
• Meeting information
• Other shared documents

Official document packages, including status certificates, may be ordered through:

https://www.imperialproperties.ca/condo-docs-order

If you cannot locate a document, submit a Resident Request through the Resident Login.

Condominium fees are contributions made by all unit owners to fund the operation, maintenance, and financial stability of the condominium corporation.

Condominium fees typically cover:

• Maintenance and repair of common elements
• Building insurance
• Utilities serving common areas (if applicable)
• Property management services
• Administrative and operating expenses
• Contributions to the reserve fund for major future repairs

Condominium fees ensure the building is properly maintained and financially stable over time.

Detailed information about how condominium fees are used is available in the condominium corporation’s annual budget. Budgets are distributed on an annual basis as required by the Condominium Act. Additional copies can be obtained via https://www.imperialproperties.ca/condo-docs-order

Your account balance and payment history are available through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Through the Resident Login, you may be able to view:

• Current balance
• Payment history
• Charges and adjustments
• Condo fee amounts

This information is updated regularly to reflect your account status.

If you believe there is an error, submit a Resident Request through the Resident Login.

Pre-authorized payments may be managed through the Resident Login where available:

https://ip.managebuilding.com/Resident/apps/tenant/login

Alternatively, you may submit a Resident Request or email service@imperialproperties.ca to request assistance.

Pre-authorized payments help ensure your condominium fees are paid on time and avoid late fees or penalties.

Changes to payment methods should be submitted in advance of the next payment due date.

Payment history and receipts may be available through the Resident Login.

If you require a specific receipt or confirmation, submit a Resident Request through the Resident Login and include:

• Your unit number
• Payment date
• Payment amount

Imperial Properties will assist in providing available payment confirmation.

Condominium fees are due in accordance with the condominium corporation’s bylaws and payment schedule.

Late payments may result in:

• Late fees
• Interest charges
• Administrative charges
• Collection action as permitted by governing documents and applicable law

The condominium corporation has a legal obligation to collect condominium fees from all unit owners.

Maintaining current payments helps avoid additional costs and collection action.

If you are experiencing payment difficulties, submit a Resident Request for guidance.

A chargeback occurs when the condominium corporation incurs a cost that is attributable to a specific unit owner rather than shared among all owners.

Common examples include:

• Plumbing issues originating within a unit
• Damage caused by an owner, tenant, or guest
• Service calls related to owner-maintained equipment
• Cleanup or repairs resulting from negligence
• False alarm charges where applicable

Chargebacks are applied in accordance with the condominium corporation’s declaration, bylaws, and rules.

If you have questions about a chargeback, submit a Resident Request through the Resident Login.

If you believe a chargeback has been applied incorrectly, submit a Resident Request through the Resident Login and include:

• The date of the charge
• Description of the charge
• Any supporting documentation or information

Imperial Properties will review the matter based on available information and governing documents.

Some matters may require review or direction from the Board of Directors.

The reserve fund is a legally required fund used for major repair and replacement of common elements over time.

Examples of reserve fund expenses may include:

• Roof replacement
• Elevator modernization
• Structural repairs
• Mechanical system replacement
• Exterior repairs

The reserve fund helps ensure the long-term financial stability of the condominium corporation.

Reserve fund contributions are included in condominium fees.

A special assessment is an additional contribution required from unit owners to cover expenses not fully covered by the operating budget or reserve fund.

Special assessments may occur when:

• Major unexpected repairs are required
• Reserve fund contributions are insufficient
• Emergency repairs are needed

Special assessments are approved by the Board of Directors in accordance with governing documents and applicable legislation.

Unit owners are responsible for paying approved special assessments.

Yes. Unit owners are responsible for maintaining their own personal insurance coverage.

The condominium corporation’s insurance typically covers common elements and the building structure but does not cover:

• Personal belongings
• Unit improvements
• Personal liability
• Insurance deductibles that may be assessed to unit owners

Unit owners should obtain insurance coverage appropriate for their individual needs.

Your insurance provider can advise on appropriate coverage.

Responsibility for the insurance deductible depends on the source of the damage and the condominium corporation’s governing documents.

If damage originates from a specific unit or is caused by an owner, tenant, or guest, that unit owner may be responsible for some or all of the deductible.

If damage originates from common elements, the condominium corporation may be responsible.

Unit owners should notify their insurance provider if damage occurs.

If damage occurs involving your unit, submit a Resident Request through the Resident Login so the matter can be reviewed and documented.

In most cases, unit owners are responsible for maintaining and repairing components located within their unit boundaries.

This typically includes:

•  Appliances
•  Plumbing fixtures serving only the unit
•  Interior walls, ceilings, and flooring
•  Electrical fixtures within the unit
•  Heating and cooling equipment serving only the unit
•  Personal property

The condominium corporation is responsible for maintaining common elements and shared building systems.

Responsibility is determined by the condominium corporation’s declaration and bylaws.

If you are unsure whether something is your responsibility or the condominium corporation’s responsibility, submit a Resident Request through the Resident Login.

Responsibility depends on the source of the leak.

Unit owners are typically responsible for plumbing fixtures and pipes serving only their unit, such as:

•  Faucets
•  Toilets
•  Dishwashers
•  Washing machines
•  In-suite plumbing connections

The condominium corporation is typically responsible for shared plumbing systems serving multiple units or common elements.

If you experience a plumbing leak, take steps to stop the water if safe to do so and submit a Resident Request through the Resident Login.

Imperial Properties will review the issue and coordinate repair if it involves common elements.

If a drain blockage occurs within a pipe serving only your unit, it is typically the unit owner’s responsibility.

If the blockage occurs in a shared main line or common element plumbing system, the condominium corporation may be responsible.

A licensed plumber may be required to determine the source of the blockage.

If you experience a clogged drain, submit a Resident Request through the Resident Login so the issue can be assessed.

Unit owners are responsible for maintaining and repairing appliances located within their unit.

This typically includes:

•  Refrigerator
•  Stove
•  Dishwasher
•  Washer and dryer
•  Microwave

If an appliance failure causes damage to other units or common elements, the unit owner may be responsible for related repair costs.

Owners should contact their appliance technician or service provider for repairs.

Unit owners are typically responsible for maintaining heating and cooling equipment that serves only their unit.

This may include:

•  Furnace
•  Air conditioning unit
•  Heat pump
•  Thermostat

Shared building systems serving multiple units are typically maintained by the condominium corporation.

Responsibility is defined by the condominium corporation’s governing documents.

Submit a Resident Request if you are unsure whether equipment is common element or unit responsibility.

Responsibility for windows and patio doors varies depending on the condominium corporation’s declaration and bylaws.

In many condominium corporations, windows and exterior doors are classified as common elements or exclusive-use common elements and are maintained by the condominium corporation.

If you experience issues with windows or doors, submit a Resident Request through the Resident Login for review.

Imperial Properties will determine responsibility based on governing documents.

Balconies are often classified as exclusive-use common elements.

This means they are reserved for the use of a specific unit but may be maintained by the condominium corporation.

Responsibility varies depending on governing documents.

Submit a Resident Request if you experience issues with your balcony.

Imperial Properties will review and coordinate repair if it involves common elements.

Unit owners are typically responsible for electrical fixtures and wiring serving only their unit.

This may include:

•  Light fixtures
•  Electrical outlets
•  Circuit breakers inside the unit

The condominium corporation is responsible for shared electrical systems serving multiple units.

If you experience electrical issues, submit a Resident Request if you are unsure of responsibility.

If there is sparking, burning smell, or safety risk, treat the issue as urgent and follow emergency procedures.

If water damage occurs, take steps to stop the source of water if safe to do so.

You should then:

•  Protect your belongings if possible
•  Contact your insurance provider
•  Submit a Resident Request through the Resident Login

Imperial Properties will review the issue and coordinate repair if common elements are involved.

Responsibility will be determined based on the source of the damage and governing documents.

If damage originates from your unit, you may be responsible for repair costs and insurance deductibles as permitted by governing documents.

This may include damage caused by:

•  Plumbing failures
•  Appliance leaks
•  Negligence
•  Failure to maintain equipment

You should notify your insurance provider and submit a Resident Request immediately so the incident can be reviewed and documented.

The condominium corporation’s insurance typically covers common elements and certain building components.

Unit owners are responsible for insuring:

•  Personal belongings
•  Unit improvements
•  Liability coverage
•  Deductible protection

Owners should maintain appropriate insurance coverage through their insurance provider.

Submit a Resident Request through the Resident Login and include:

•  Location of the damage
•  Description of the issue
•  Photos if available

Imperial Properties will review the issue and coordinate repair if required.

Prompt reporting helps prevent further damage.

Yes. Unit owners may hire their own contractor to perform repairs inside their unit.

If repairs affect common elements or shared building systems, approval may be required.

Submit a Resident Request before performing work that may affect common elements.

Imperial Properties coordinates repair of common elements and shared building systems.

Repairs inside a unit that are the owner’s responsibility must typically be arranged by the unit owner.

If an issue may involve common elements, submit a Resident 
Request so the matter can be reviewed.

Imperial Properties will coordinate repair where appropriate.

From time to time, the condominium corporation is required to perform scheduled inspections, testing, or maintenance involving building systems. This may include fire alarm testing, fire safety inspections, mechanical inspections, or other required access to units.

Unit owners and residents are responsible for ensuring access is provided when proper notice has been given.

If access is not provided as scheduled:

• The service provider may need to return at a later date
• Additional service fees may be charged by the service provider
• These additional costs may be charged back to the unit owner

These requirements are necessary to maintain building safety systems and ensure compliance with fire and safety regulations.

If you are unable to provide access at the scheduled time, you must notify Imperial Properties in advance by submitting a Resident Request through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

This allows alternative arrangements to be coordinated where possible.

Failure to provide access may result in additional costs and delays in required safety inspections.

If you have lost a key or access fob, submit a Resident Request through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Please include:

• Your unit number
• The type of device lost (key, fob, garage remote, etc.)
• Confirmation that the device is lost or no longer in your possession

Lost access devices may be deactivated for building security.

Replacement fees may apply depending on the condominium corporation’s policies.

Imperial Properties will coordinate replacement in accordance with building procedures.

If your access device stops working, submit a Resident Request through the Resident Login and include:

• Your unit number
• Description of the issue
• Whether the device stopped working suddenly or intermittently

Imperial Properties will coordinate troubleshooting, reprogramming, or replacement as appropriate.

Access devices may stop working due to normal wear, system updates, or device failure.

Replacement fees may apply depending on building policy.

To update your intercom or buzzer listing, submit a Resident Request through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Please include:

• Your unit number
• The name you would like displayed
• The phone number to be called by the intercom system

A qualified intercom technician may be required to program or update intercom listings, depending on the building’s system.

Initial programming at the time of move-in is typically included. However, subsequent changes or updates may require a service call, and applicable service fees may be charged to the unit owner.

Imperial Properties will coordinate programming in accordance with building procedures and advise if any service charges apply.

Yes. Additional access devices may be requested by submitting a Resident Request through the Resident Login. Cost recovery charges will be applied to your account. 

Please include:

• Your unit number
• The number and type of devices requested

Availability and fees are determined by the condominium corporation’s policies.

Additional devices may be limited for security purposes.

Imperial Properties will coordinate issuance in accordance with building procedures.

Lockouts are generally the responsibility of the unit owner or resident and are not considered building emergencies.

Owners and residents should contact a locksmith or use their spare key if available.

Imperial Properties typically does not maintain keys to individual units.

If your building has specific lockout procedures, submit a Resident Request for guidance.

Unit owners are responsible for coordinating access for contractors performing work inside their unit.

If building access or coordination with building systems is required, submit a Resident Request and include:

• Your unit number
• Contractor name and company
• Date and time of access required
• Description of the work

If the work affects common elements or building systems, approval may be required before work begins.

Imperial Properties will coordinate access in accordance with building procedures and governing documents.

Yes. Renovations that may affect common elements, building systems, structure, plumbing, electrical, or other shared components typically require review and approval before work begins.

Examples of renovations that may require approval include:

• Plumbing modifications
• Electrical changes
• Flooring replacement
• Wall removal or structural changes
• HVAC modifications
• Any work affecting shared building systems

Before starting any renovation, submit a Resident Request through the Resident Login and include details of the proposed work.

Imperial Properties will review the request and advise whether approval from the condominium corporation or Board of Directors is required.

Unauthorized renovations may result in chargebacks or restoration requirements.

To submit a renovation request, submit a Resident Request through the Resident Login and include:

• Your unit number
• Description of the renovation
• Contractor name and contact information
• Proposed start and completion dates
• Any available plans, drawings, or permits

Some renovations may require proof of contractor insurance and compliance with building policies.

Imperial Properties will review the request and coordinate approval as required.

Work should not begin until approval has been confirmed.

Yes. Most condominium corporations have restrictions on construction hours to minimize disruption to other residents.

These restrictions may limit:

• Permitted renovation hours
• Weekend work
• Holiday work
• Noise-producing activities

Submit a Resident Request to confirm permitted hours and requirements for your building before beginning work.

Failure to comply with renovation rules may result in fines or other enforcement action.

In most cases, unit owners may rent their unit unless restricted by the condominium corporation’s governing documents.

Unit owners remain fully responsible for their unit and their tenant’s compliance with condominium bylaws and rules.

Owners should ensure tenants understand and follow all building rules.

If you plan to rent your unit, submit a Resident Request to register your tenant information.

Unit owners are required to register their tenant(s) in accordance with the condominium corporation’s governing documents.

To register a tenant, please complete the Condominium Tenant forms available here:

https://www.imperialproperties.ca/forms

Once completed, submit the forms through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

If you are unable to access the Resident Login, you may email the completed forms to:

service@imperialproperties.ca

Tenant registration ensures that Imperial Properties maintains accurate occupancy records and can communicate important building information, including notices affecting the unit.

Unit owners remain fully responsible for their unit, including:

• Payment of condominium fees and any chargebacks
• Compliance with the condominium corporation’s declaration, bylaws, and rules
• The conduct of their tenants and occupants

Failure to properly register tenants may result in administrative follow-up and potential compliance action as permitted by the governing documents.

Yes. Tenants should maintain renter’s insurance to protect their personal belongings and liability.

Tenant insurance typically covers:

• Personal property
• Liability
• Temporary accommodation if required

Unit owners should also maintain their own insurance coverage.

Insurance requirements are separate for owners and tenants.

When selling your unit, your lawyer or real estate agent will typically request required condominium documents, including a status certificate.

These documents may be ordered through:

https://www.imperialproperties.ca/condo-docs-order

Ownership records are updated through the legal transfer process.

If you have questions or need assistance during the sale process, submit a Resident Request through the Resident Login.

Ensuring accurate contact information during the transition helps prevent administrative issues.

Parking stalls are assigned in accordance with the condominium corporation’s governing documents and property records.

Parking may be:

• Titled to your unit
• Assigned as exclusive-use common element
• Assigned by the condominium corporation

Parking assignments are specific to each unit and must be used in accordance with condominium rules.

If you are unsure which parking stall belongs to your unit, submit a Resident Request through the Resident Login.

Imperial Properties will confirm your parking assignment based on condominium records.

If another vehicle is parked in your assigned stall, submit a Resident Request through the Resident Login and include:

• Your unit number
• Parking stall number
• Vehicle description
• License plate number (if available)
• Photos (if possible)

Imperial Properties will review the matter and take appropriate action in accordance with condominium rules and enforcement procedures.

Do not attempt to block or tow vehicles unless authorized by the condominium corporation.

During winter months, snow clearing is required to maintain safe access to parking areas.

When snow clearing is scheduled, advance notice is typically provided to unit owners and residents.

Unit owners and residents are responsible for moving their vehicles as instructed.

If a vehicle is not moved during scheduled snow clearing:

• The vehicle may be towed to allow snow clearing to proceed
• Towing and related charges are the responsibility of the unit owner
• The condominium corporation and Imperial Properties are not responsible for towing costs

These procedures are necessary to ensure proper snow removal and safe access to the property.

If you have questions about snow clearing notices or procedures, submit a Resident Request through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

If your building requires elevator booking for moves, submit a Resident Request through the Resident Login in advance of your move date.

Include:

• Your unit number
• Move date and time
• Whether you are moving in or out

Some buildings require advance notice, elevator padding, or damage deposits.

Imperial Properties will confirm the requirements and coordinate elevator booking if applicable.

Many condominium corporation documents may be available through the Resident Login:

https://ip.managebuilding.com/Resident/apps/tenant/login

Available documents may include:

• Bylaws and rules
• Notices
• Meeting information
• Other building-related documents

Availability of documents may vary depending on the condominium corporation.

If you cannot locate a document, submit a Resident Request through the Resident Login.

Official condominium documents, including status certificates and disclosure documents, may be ordered through:

https://www.imperialproperties.ca/condo-docs-order

These documents are typically required during real estate transactions.

Processing times and fees may apply.

If you have questions regarding document orders, submit a Resident Request through the Resident Login.

If you need to report a rule violation or concern, submit a Resident Request through the Resident Login and include:

• Your unit number
• Description of the concern
• Date and time of occurrence
• Supporting information if available

Complaints are handled in accordance with condominium corporation procedures and governing documents.

Some matters may require review or direction from the Board of Directors.

All complaints are handled professionally and confidentially.