An emergency is a situation in which there is a current or imminent threat to personal safety or property from a common area source. Examples would include a roof or plumbing leak, either from the roof if it is raining, or from a common area plumbing supply line.
Water leaking from the back of a toilet or under a sink is an emergency, but not a common area emergency. You need to contact a plumber immediately after shutting off the water source. There should be a shut-off valve behind your toilet or under your sink. Your corporation is not responsible for this type of plumbing emergency.
If you have water entering your condominium from above you and it is not raining, immediately go upstairs and attempt to contact your neighbour and check the plumbing fixtures in the unit. There might be a plumbing leak they are not aware of. By taking this action first, the resulting damage may be much less significant. If no one is home upstairs, you should call the emergency service number, if it's after normal office hours be sure to follow the prompts.
For water/rain-related issues, the roof is usually considered a common area. Consequently, leaks that come from the failure of the roof are the corporation's responsibility. You should call the emergency service number to report a leak.
Please take every possible step to protect your possessions and use buckets to capture the water. It is very difficult to effectively repair roof leaks during the rainstorm, so you will likely receive water for a longer period than you may think is appropriate. Once the storm clears, the roofer will be in a better position to diagnose the source of the roof leak.
Other examples of true emergencies may include an elevator stoppage, an inoperable driveway gate or a power outage.
If you have an emergency, please click here