The success of a condominium corporation’s board of directors depends mostly on its ability to employ great communication skills. Simply put, the board should adhere to common sense communication governance principles at all times, whether the setting is an official board meeting, an online comment thread or an informal conversation between neighbours.
It’s a good thing when directors have ideas and want to provide meaningful input in an effort to improve their condominium community as a whole—it’s often a key factor that induces people to want to serve on the board in the first place. However, structuring and organizing those thoughts and insights into tangible action items requires understanding and being able to use some basic best communication practices.
By keeping the following best practices in mind and encouraging their use in interactions among the board members, between the board and the community and between the board and the property management company, you’ll have a more successful time ensuring positive outcomes for all parties involved.
Here’s a closer look at some common circumstances that will benefit from the excellent communication skills of your condominium corporation’s board of directors:
Modelling the principles of effective communication is an ongoing task for condo board members, but thankfully, given the nature of their roles, these are skills that can be employed on a regular basis and through a variety of avenues. From communicating through a resident portal, to publishing a regular community newsletter, to interacting with residents outside board meetings, there are numerous opportunities for board members to demonstrate best practices related to communication.