It's a fact of life these days that if your business isn't online, people are going to get fed up with it pretty easily, perhaps even going so far as to ignore it entirely. The same thing holds true in the realm of property management. Tenants expect to be able to pull out their phones and accomplish everything they need to, from paying rent to submitting requests for maintenance. The convenience and speed of managing finances and other things online is just a standard expectation nowadays.
The nice thing about this, though, is that in the end, it's easier for landlords, too. Instead of keeping cumbersome paper files and records that could be damaged or lost, everything is stored virtually and easily backed up. Communication with tenants is secure and instant. For condominium and rental property management, resident portals are simply the way of the future. Here are a few ways to use resident portals to your advantage while keeping tenants happy:
- Pay rent: Few people really want to write checks anymore, and they can be a hassle to collect and deposit. Instead, accepting credit card or bank account payments online is the way to go. This way, tenants can schedule monthly withdrawals. You also avoid tenants forgetting to pay the rent and ensure consistent cash flow. If a tenant is late on payments, they'll find out as soon as they log in to the portal.
- Easily manage maintenance: Instead of requiring tenants to call or meet with someone in person, they can log in to the portal and record any work orders. You'll be immediately notified of any problems and can quickly address them. In the long term, this can be beneficial to property owners, as tenants will be less likely to let a problem fester for too long.
- A shared record system: Using the portal is ideal for maintaining shared documents like leases and move-out requirements. It's also easy to record and store tenant contact information.
- Automatic communication: By collecting every tenant's email address, it's simple to communicate with them. They can receive property notices and other important information instantly, and you can avoid antiquated methods like posting notices on unit doors.
At Imperial Properties, we offer an easy-to-use, highly intuitive portal system that allows for seamless communication between condo owners and tenants. This system is highly customizable, allowing tenants to change settings on notifications, payments and other items. It offers a convenient and stress-free way for tenants and condo owners to communicate, manage payments and store records.
Over the years, Imperial Properties has developed a strong reputation for sound, effective condominium and residential property management. Our team is a leader in the field because we offer unparalleled management expertise paired with exceptional service, knowledge, efficiency and cost-effectiveness to serve our diverse client base. Contact us today to learn more about how we can help you!