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Emergency Procedure


Our After-Hours Emergency Number Is:  1 (800) 976-1620

  • If you have an emergency during business hours*, call your Property Manager or dial 0 for reception.
  • *Our office hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., The office is closed outside these hours, on weekends and holidays

What is an Emergency?

Emergencies are defined as:
Fire, Medical or Police Emergency: 9-1-1

Call Imperial Properties for these emergencies:

  • Flood, leaking pipes, roof leak, sewer back up
  • No heat
  • Elevator not working
  • Parkade door not functioning
  • Building security seriously compromised
  • Power failure:

           - In Winnipeg: call Manitoba Hydro (204) 480-5900

           - In Regina: call SaskPower (306) 310-2220

  • No water:

           - In Winnipeg: call City of Winnipeg #311
           - In Regina: call (306) 777-7000

Non-Emergency Situations

The following situations should be dealt with during regular business hours:

  • Objects dropped down elevator shaft
  • Parking passes needed
  • Car parked in your assigned parking stall
  • Lost keys or fobs
  • Moving in or out
  • Intercom changes
  • Intercom not working
  • Garbage not picked up
  • Vehicle ticketed
  • Vehicle towed (call local Bylaw enforcement agency)
  • Barking dog (call local Bylaw enforcement agency)
  • Administrative requests

Call Police at your local non-emergency number:

  • If you have problems with noisy or unruly residents or visitors;
  • If your vehicle is broken into or vandalized.